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Alerts and announcements
- Network Provider Newsletter - Q3 2024
- Network Provider Newsletter - Q2 2024
- Network Provider Newsletter - Q1 2024
- Network Provider Newsletter - Q4 2023
- Network Provider Newsletter - Q2.Q3 2023
- Network Provider Newsletter - Q1 2023
- Network Provider Newsletter - Q4 2022
- Network Provider Newsletter - Q3 2022
- Network Provider Newsletter - Q2 2022
- Network Provider Newsletter - Q1 2022
Manuals, guidelines and policies
- Salt Lake County Provider Manual
- False Claims Act Provisions
- Optum National Network Manual
- Optum Level of Care Guidelines and other policies
- Optum Salt Lake County Treatment Record Audit Tool
- 2025 Claim Adjudication Calendar and PCNX Office Hours Calendar
- Program Integrity Exclusions Search-SAM instructions
- Program Integrity Exclusions Search-LEIE instructions
- Provider Notice of Adverse Benefit Determination
- NABD Appeal Request Form
- NABD Instructions for Filing an Appeal
- Member Acknowledgement Form – English
- Member Acknowledgement Form – Spanish
- SLCo_Member_Rights_Poster - English
- SLCo_Member_Rights_Poster - Spanish
- UT Scale for Children/Adolescents with SED Form
- UT Scale on SMI including SUD Form
Miscellaneous documents
ProviderConnect NX™
PCNX is our provider portal and is your primary tool for managing secure transactions. PCNX™ requires Multi-Factor Authentication (MFA), when accessing third party applications, helping to ensure PHI/PII is secure. PCNX™ may be accessed using the web browser of Chrome or Edge.
To request access to PCNX™ or the proprietary recorded PCNX™ training, please contact us.
OQ®/Y-OQ® Measures
The State of Utah requires the use of OQ®/Y-OQ® measures. They should be administered at intake and every 30 days during treatment. Optum partners with Salt Lake County and OQ® Measures to make the OQ®/YOQ® available to all providers at no cost.
If you have questions regarding OQ® Analyst please contact the OQ®-Analyst System Specialist for Optum Providers at SLCoQuality@optum.com.
OptumHealth Education
A national eLearning portal that is targeted towards medical professionals (MD, PhD, R.N., P.A.) and offers CME and CEU based courses in behavioral health and related learning areas. Network providers can register for a free account.